Dream Vacations Made Easier: How Airbnb Delivers on Hospitality with World-Class AI

The first session of our new series, Bound to Succeed: AI Tech Talk with Wilson Pang with guest, Airbnb.

Host, Appen Chief Technology Officer, Wilson Pang will discuss the challenges of AI in hospitality and how to overcome them.

AI continues to advance rapidly, but still faces hard challenges when it comes to real-world applications. The right data partner can provide thorough and unbiased data to prevent the misunderstandings leading to churn at this stage of the customer journey.

Discuss the problem of users lacking trust in bots and how rephrase, questions mining, and question answer models are employed to mitigate trust issues.

In This Webinar We Will:

  • Uncover challenges and gaps in applying advanced AI in customer support products
  • Identify why AI models sometimes fail and how we build AI models and systems to overcome the challenges
  • Discuss the problem of users lacking trust in bots and how rephrase, questions mining, and question answer models are employed to mitigate trust issues
  • Explore the long tail problem of ontology and how to overcome it with AI ontology mining
  • Showcase how large-scale pre-training and transfer learning are utilized to overcome multi-lingual challenges and make our models more adaptive to the travel domain

Learn how modern AI models, training schemes and training data acquisition techniques or even product design can be reshaped to achieve more successes in real world applications.

There’s a good reason overcoming complex operational challenges using AI/ML with content can lead to stickiness, audience, and revenue growth. A lot of factors requiring high quality data go into custom feeds to ensure that what users see will be engaging.

Website for deploying AI with world class training data


Andrew Ettinger | Chief Revenue Officer

Andrew Ettinger joined Appen as Chief Revenue Officer in May 2023 overseeing the company's revenue strategies and driving growth in the field of AI. He joined Appen with more than 25 years of sales experience in sales and services in the technology industry. 

Andrew's expertise extends to harnessing the power of data to drive insights and optimize processes. As the Chief Revenue Officer at Astronomer, he successfully grew the adoption of their open-source data solution, leading to a remarkable increase in monthly downloads and revenue. His strategic initiatives resulted in a 600% growth in customer count and a 75% win rate. 

Prior to joining Astronomer, he served as the VP of Sales at Pivotal Software, where he helped grow the business from zero to $100 million in annual recurring revenue in a single year leading up to Pivotal’s initial public offering, and up to $500 million thereafter. Under his leadership, the company achieved three consecutive years of 50% revenue growth, fueling digital transformations for Fortune 500 companies in various sectors. 

Andrew holds a Bachelor of Science in Business Marketing from The Ohio State University.